Privacy Policy

Information We Collect

When you create an account and use Craft & Bloom Studio, we collect:

• Account information you provide, such as your name, email address, and business details.
• Business data you enter into the platform, including formulas, batches, inventory, orders, customer records, and content you create.
• Billing information processed through our payment provider, Stripe. We do not store your full card number on our servers.
• Usage and error data collected automatically to help us maintain and improve the platform.

How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Craft & Bloom Studio platform.
• Process subscription payments and send billing-related communications.
• Send transactional emails, such as order confirmations, to the addresses you or your customers provide.
• Diagnose technical issues and improve reliability and performance.
• Communicate with you about your account or changes to our services.

How We Share Information

We do not sell your personal information. We share information only with the service providers that power Craft & Bloom Studio, including our payment processor (Stripe), transactional email provider (Resend), and error-monitoring service (Sentry), each of whom processes data solely on our behalf and under their own privacy and security obligations.

Data Retention & Security

We retain your account and business data for as long as your account is active, or as needed to provide the service. We use reasonable administrative and technical safeguards to protect your information, though no system can be guaranteed 100% secure.

Your Choices

You can access, update, or delete most of your business data directly within the platform. To request deletion of your account or data we hold outside the platform, contact us using the details below.

Contact Us

Questions about this Privacy Policy can be sent to hello@craftandbloom.studio.